Lite Bulb Moments Support

No, Lite bulb moments products only connects via the 2.4 GHz network. Also, be aware that our products work best if the router is set to g/n by default.

Yes. Install the Lite App on your device and log in with the same username as the person who paired the product.

If you change your router, you may need to reset your products, which will enable you to connect to a new network.

Complete these steps to reset your device

• Turn your bulb on and of 3 times on your wall switch
• The bulb starts to flash white quickly
• The product has now been reset, and is ready to reconnect
• Follow the steps in the Lit App to get your device set up.

No, you do not. You can control the products as long as you are connected to the router regardless if the router is connected to the internet or not.

You will, however, not be able to control the light while not physically present at your home. This functionality works via the internet.

All our products work with Amazon Alexa and Google Assistant. Currently, only a few products also work with Apple HomeKit. Please see the product specification on the packaging or the product insert for more information. To set up your bulb with the compatible systems, please follow the guidelines below:

Amazon Alexa:https://www.amazon.com/gp/help/customer/display.html?nodeId=201749240

Google Assistant:https://support.google.com/googlenest/answer/9298768?hl=da

Apple HomeKit:https://support.apple.com/en-gb/HT204893

Yes, as long as both your mobile device as well as the router in your home is connected to the internet.

No, you do not. You can control the products as long as you are connected to the router regardless if the router is connected to the internet or not.

You will, however, not be able to control the light while not physically present at your home. This functionality works via the internet.

No, all Lite Bulb Moments products use Wi-Fi and do not require a hub to operate.

All our products are designed for indoor use, unless stated on the packaging.

No. Using a normal dimmer switch will cause the bulbs to either flicker or break early and is not covered by the warranty. Do not use with a standard dimmer switch. Use an LED dimmer switch.

Depending on your network you should be able to connect up to 100 bulbs. (Please check your ISP & network settings before installation).

On top of this you can add a range of Switches, Sockets, Sensors & Security cameras from other vendors than Light Bulb Momemts.

Lite Bulb Moments bulbs last up to 25 years. All LED bulbs produced by Nordic Smartlights are up to 80% more power efficient than traditional incandescent, saving both you and the environment.

For reference, an incandescent bulb will on average last anywhere between 1 and 2 years when used 3 hours every day on average.

No power means no light, as the Lite Bulb Moments bulbs works with no internal battery. Once the power comes back on your lights will illuminate, and you can then use your mobile device again to adjust the lights.